Delivery of Prescription

• What if I won’t be at home on my delivery date?

  Our driver will attempt to deliver your medication once. If you know you are not going to be in, please ring the pharmacy to arrange a day and time when you will be home.

  If for any reason you miss your delivery, we will leave a card to let you know that we have tried to deliver it. When you receive our card, please ring the pharmacy to arrange the collection of your medicines. If you would prefer to get your medicines when you are not home, you will need to ensure that it will be delivered in a safe place until you can get it. We will need your email address for this service to keep in contact.

• Frequently asked questions

  1. What if I need to pay for my prescriptions?
  If you pay for your prescriptions, you can ring the pharmacy and pay over the phone. 

  2. Which of your branches can provide delivery?
  All of our pharmacies can provide delivery, click here to find your nearest pharmacy.

  3. What if I do not currently use Whitworth pharmacies to collect my prescription?
  You must nominate Whitworth as your chosen pharmacy to participate and benefit from our delivery service. Visit our Dispensing of Medicine Service page to find out more or pop into your local Whitworth pharmacy.

  If you are housebound or unable to collect your dispensed medication, anything that can help reduce hassle and make life easier is to be welcomed. Whitworth offers a prescription delivery service that does just that.

  After receiving your prescription, we can have your medication delivered to your home. Call today to learn more.

• Terms and Conditions for home delivery subscription

  Terms and Conditions

  What these terms cover: These are terms and conditions on which Whitworth Chemists Ltd (Whitworth Pharmacy) shall supply prescription delivery services to our customers as part of a subscription service.

  Why you should read them: Please read these terms carefully before you agree to the service. We encourage you to take time to read them and your attention is drawn particularly to the parts in bold capitals.

  1.     Definitions

  The following definitions apply in these conditions: Conditions, mean the terms and conditions set out here. Customer: means you, or the person receiving the service. Items: means the customer’s pharmaceutical (prescription) items. Services means the Whitworth Pharmacy Prescription Delivery Subscription Service offered by Whitworth Pharmacies.

  2.     Binding terms and conditions

  The services are subject to these conditions. By purchasing a subscription plan, you will be confirming your agreement to these conditions which shall be binding between the customer and Whitworth Pharmacy in respect of the services. These conditions shall apply to the exclusion of any other items. Whitworth Pharmacy will accept no variation of these conditions unless Whitworth Pharmacy agrees in writing to such variations.

  3.     Customer Authority

  If the service is for someone other than yourself, you warrant that you have the authority of the person who requires the services. By agreeing to these terms, you are confirming the same.

  4.     Your information

  Whitworth Pharmacy and its appointed subcontractors will have access to your name, address and details of the items which shall be processed for the purpose of performing the services and in accordance with applicable law.

  5.     Charges and payments

  The price of the service shall be advertised in the pharmacy and on our website, please ensure you have satisfied yourself as to the charges before agreeing to these conditions. Details are available on request. Payment is to be made by the customer for either a monthly or 12-month service subscription. Payment must be made in advance before the service can commence. Whitworth Pharmacy shall be entitled to increase the price charged for the services and such increase shall be advertised in the pharmacy and on our website. The increase in price shall only apply upon renewal of the service by the customer.

  Whitworth Pharmacy may be at any time, without limiting any other rights or remedies it may have, set off any amount owed to it by the customer by raising an additional charge equivalent to the amount owed. If you repeatedly have more than two per month, you go from an annual plan to a monthly plan. This will not be done without the prior knowledge and approval of the customer.

  6.     Delivery

  The services can only be provided to addresses in the United Kingdom.

  Whitworth Pharmacy shall deliver the items to the location or address set out in the customer’s profile, and that we hold information of. Delivery of the items shall be completed on the item’s arrival at the delivery location. A signature on the delivery driver’s electronic point of delivery device, at the delivery location, will be the final proof of delivery of the items. In order for items to be traceable, we must hold a valid email address.

  Delivery restrictions may apply depending on the delivery location and distance from the pharmacy. This will be notified to the customer locally where relevant. Whitworth Pharmacy shall not be liable for any delay or failure to deliver items that are caused by any factor beyond Whitworth Pharmacy’s control or by the customer’s failure to provide to Whitworth Pharmacy adequate delivery instructions or any other instructions that are relevant to the delivery of the items.

  If the customer or its authorised representative is not present at the time of delivery, Whitworth Pharmacy shall make one further attempt to redeliver the items. A card will be posted through the customer’s letterbox informing the customer of this. If the customer is still unavailable on the second attempt, the customer will be required to collect the item(s) from the pharmacy or make alternative arrangements. The customer will not receive any refunds or reductions in subscription charges as a result of failed deliveries. The customer shall use all reasonable endeavours to notify Whitworth Pharmacy of a change of address not less than 20 days before the move date. If Whitworth Pharmacy is no longer able to continue to offer the services for any reason at a particular pharmacy and you are a customer at that particular pharmacy, the customer will be notified and will be given the option to transfer the service to another pharmacy or receive a refund for the period that the services were not provided. The refund will be calculated pro-rata based on the period.

  7.     When the customer becomes responsible for the item

  The customer will become responsible for any loss or damage to the items on completion of the delivery at the delivery location. Whitworth Pharmacy accepts no liability for any loss once the delivery has been completed.

  8.     Warning to the customer

  The customer must check all the items delivered and should not take any items that appear to have been tampered with or which may have been delivered in error. Failure to abide by this warning could seriously damage your health. If any items received are damaged, faulty or incorrect, please notify the pharmacy immediately and remedial action will be taken.

  9.     Cancellation and refunds

  Save for any statutory rights you may have at law, the services are non-refundable and may not be cancelled except where the customer is no longer required to continue to take the relevant items and such cancellation has been confirmed by the customer’s GP or where an authorised representative (if the customer is deceased) notifies the pharmacy that the customer is deceased and a copy of the customer’s death certificate has been provided. A pro-rata refund shall be paid for the period for which the services have not been performed.

  10. Limitations of Whitworth Pharmacy Liability

  Nothing in these conditions shall limit or exclude Whitworth Pharmacy’s liability for:

  (A) Death or personal injury caused by its negligence or the negligence of its employees, agents, or sub-contractors,

  (B)  Fraud or fraudulent misrepresentation, or

  (C)  Any matter in respect of which it would be unlawful for Whitworth Pharmacy to exclude or restrict liability.

  Subject to 10(a) to 10(c) above Whitworth Pharmacy’s total liability to the customer arising under or in connection with a failure to perform the services and/or for a breach by Whitworth Pharmacy of these conditions, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, shall not exceed the price paid by the customer for the services Whitworth Pharmacy shall not be liable for any breach of these conditions by the customer.

  11. Force Majeure

  Whitworth Pharmacy shall not be liable for any failure or delay in performing the services to the extent that such failure or delay is caused by a Force Majeure event.

  A Force Majeure Event means any event beyond Whitworth Pharmacy’s reasonable control, which by its nature could not have been foreseen. Or if it could have been foreseen, was unavailable, including without limitation strikes, or other industrial disputes, failure of energy sources, acts of God, government action, a change in law, pandemic or epidemic, war, terrorism, riot or default of suppliers or subcontractors.

  12. Governing Law and Jurisdiction

  These conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of England and Wales. Whitworth Pharmacy and the customer agrees that the courts of England and Wales shall have exclusive jurisdiction.

  13. Rights of third parties

  Except for the customer and Whitworth Pharmacy, no other person shall have any rights to enforce these conditions, nor shall it confer any benefit on any third party.

  14. Waiver of rights

  No failure or delay by Whitworth Pharmacy or the customer to exercise any right or remedy provided under these conditions or by law shall constitute a waiver of that or any other right or remedy. Nor shall it prevent or restrict the further exercise of that or any other right or remedy.

  15. Severance

  If any provision or part of the provision of these conditions is or becomes invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of the conditions.

  16. Notices between the customer and Whitworth Pharmacy

  Any notice or other communication given by Whitworth Pharmacy or the customer to the other in connection with these conditions shall be in writing. Any communication to Whitworth Pharmacy is to be sent to the customer care team at Whitworth, 2C Atkinsons Way, Foxhills Industrial Estate, Scunthorpe, DN15 8QJ. Whitworth Pharmacy will send any written communication to the customer’s home address. Such communication is to be delivered personally or sent by pre-paid first-class post. If delivered personally, a communication shall be deemed to have been received when left at the address or if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second business day after posting. The provisions of this clause shall not apply to the service of any proceeding or other documents in any legal action.

  17. Assignment and other dealings

  Whitworth Pharmacy may at any time assign, transfer, mortgage, charge, subcontract, or deal in any other manner with all or any of its rights or obligations under these conditions.

  18. Complaints

  If you have any complaints about the services, please contact your local Whitworth Pharmacy in the first instance or please contact our customer care team on telephone number 01724 846648 and select option 1 when prompted.

  Nothing in these conditions shall affect the customer’s statutory rights at law.

If you lead a busy life, anything that can help reduce hassle and make life easier is to be welcomed. Whitworth Pharmacies offer a prescription delivery service that does just that. Within 48hrs of Whitworth receiving your prescription we can have your medication delivered to your home. Call today to learn more.